問43
頻出度★★★
AIを利用したチャットボットに関する事例として, 最も適切なものはどれか。
令和元年度 秋期 ITパスポート試験 問43
マネジメント系サービスマネジメント › サービスマネジメントシステム
This question's explanation and your answers so far.
解説
問 43
Incorrectア
The description that all sorts of things connect to one another via the Internet so that one can operate the home air conditioner while out is an example of IoT (the Internet of Things), not an explanation of a chatbot that converses with and responds to the user.
Incorrectイ
Becoming able to distinguish dogs from cats by learning from a large volume of animal images is an example of image recognition using machine learning (deep learning), not a chatbot that responds in a conversational manner.
Incorrectウ
The description that when you post a question, a knowledgeable person posts an answer or advice is an example of a Q&A site (message board) where humans respond, not a chatbot in which a computer (AI) responds automatically.
- エ
正解 A chatbot is a program that automatically responds to questions and requests while having a dialogue (conversation) with the user. When AI is built in, it can interpret the intent of the natural-language text that is entered and return an appropriate reply according to the content. Choice エ describes a mechanism in which, on a product sales site, when a user inputs the features they want in a product, the computer introduces recommended products in a conversational manner according to that input; this matches exactly the characteristic of an AI chatbot that automatically responds through dialogue. Therefore, エ is the most appropriate example.
ここがポイント
- A chatbot is a program that automatically responds to questions and requests through dialogue (conversation) with the user; when AI is used, it can give flexible replies according to the input content.
- Distinguish it from confusingly similar AI and information-technology terms (IoT = the Internet of Things / image recognition using machine learning / a Q&A site where humans answer) from the standpoint of dialogue and automatic response.
用語