問18
頻出度★★★
UX (User Experience) の説明として, 最も適切なものはどれか。
令和2年度 ITパスポート試験 問18
ストラテジ系経営戦略マネジメント › マーケティング
This question's explanation and your answers so far.
解説
問 18
Incorrectア
A design that takes care to be equally easy to use by as many people as possible, including the elderly and people with disabilities, describes universal design or accessibility, not the definition of UX.
Incorrectイ
A method that identifies customers based on analysis of customer data and deepens relationships with them through channels such as call centers and the Internet describes CRM (Customer Relationship Management), not UX.
Incorrectウ
The capability of a software product that enables users to use it efficiently under specified conditions describes usability. UX is broader than usability and is a subjective concept that also includes the feelings and responses gained through use, so choice ウ is too narrow to be the definition of UX and is therefore inappropriate.
- エ
正解 エ is correct. UX (User Experience) refers to the whole of the feelings and responses that arise within a user through actually using a product, system, or service, or through anticipating its use, including satisfaction, impressions, and emotions; this aligns with the definition in ISO 9241-210. Choice エ states “the feelings and responses a person obtains by anticipating the use of, or actually using something”, which is exactly this definition. The key point is that UX is not limited to ease of operation but covers the overall subjective experience, including before and after use.
ここがポイント
- UX (User Experience) = the totality of feelings and responses that arise in a user through the use of a product, system, or service (including anticipated use). It is broader than usability and includes subjective aspects such as satisfaction and emotion.
- Distinguish similar terms: do not confuse it with universal design / accessibility (consideration so that many people can use it), CRM (Customer Relationship Management), or usability (efficient ease of use).
用語