問29
頻出度★★★
人間が行っていた定型的な事務作業を, ソフトウェアのロボットに代替させることによって, 自動化や効率化を図る手段を表す用語として, 最も適切なものはどれか。
令和2年度 ITパスポート試験 問29
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 29
Incorrectア
ROA stands for “Return On Assets.” It is a financial metric that shows how efficiently a company uses its total assets to generate profit. It is not a means of automating clerical work, so it is incorrect.
- イ
正解 The correct answer is choice イ, “RPA.” RPA stands for “Robotic Process Automation.” It refers to a mechanism or means of having software robots (programs) take over the routine, repetitive clerical work that people used to do by hand (data entry, transcription, form/report creation, and so on), thereby achieving automation and improved efficiency. The wording in the question—having software robots take over routine clerical work to achieve automation and improved efficiency—is exactly the definition of RPA, so choice イ is the most appropriate.
Incorrectウ
SFA stands for “Sales Force Automation.” It is a system that manages and shares information about sales activities (customers, negotiations, deals, and so on) to make sales work more efficient. It is not the concept of using robots to take over routine clerical work in general, so it is incorrect.
Incorrectエ
SOA stands for “Service Oriented Architecture.” It is a software design philosophy that builds business functions as independent “service” components and links them together. It is not in itself a means of automating clerical work, so it is incorrect.
ここがポイント
- RPA (Robotic Process Automation) = a means of having software robots take over routine clerical work to achieve automation and improved efficiency.
- Distinguishing the confusingly similar three-letter acronyms: ROA = a financial metric (Return On Assets), SFA = Sales Force Automation, SOA = Service Oriented Architecture.
用語