問15
頻出度★☆☆
A社の情報システム部門は, B社のソフトウェアパッケージを活用して, 営業部門が利用する営業支援システムを構築することにした。構築に合わせて, EUC (End User Computing) を推進するとき, 業務データの抽出や加工, 統計資料の作成などの運用を行う組織として, 最も適切なものはどれか。
令和3年度 ITパスポート試験 問15
ストラテジ系システム戦略 › システム活用促進・評価
This question's explanation and your answers so far.
解説
問 15
- ア
正解 EUC (End User Computing) is an approach in which, instead of leaving everything to the information systems department, the frontline users who actually use the system carry out tasks such as extracting and processing business data and creating statistical materials by themselves. The system being built in this question is a sales support system used by the sales department, so its users (the end users) are the sales department. Therefore, the most appropriate organization to handle the operation of data extraction, processing, and statistical material creation is Company A's sales department, and the correct answer is ア.
Incorrectイ
Company A's information systems department is responsible for planning, building, and maintaining the system. EUC is precisely an approach that shifts such tasks from the information systems department to the frontline users, so having the information systems department handle the operation goes against the idea of EUC and is inappropriate.
Incorrectウ
Company B's software package development department is a department on the external vendor side that develops the package product itself. It is not in a position to handle the operation of Company A's day-to-day business data extraction and statistical material creation, nor is it the main actor of EUC, so it is inappropriate.
Incorrectエ
Company B's software package implementation department is a department on the vendor side that supports the introduction and setup of the package. It is not the main actor of the day-to-day data processing and aggregation operations performed by users after implementation, nor does it count as the frontline users that EUC assumes, so it is inappropriate.
ここがポイント
- EUC (End User Computing) is the idea that data extraction, processing, aggregation, and similar tasks are performed not by the information systems department but by the frontline business department (the users) who use the system themselves.
- Once you identify who uses the system, you can determine that the operating entity for EUC is that user department (in this question, the sales department).
用語