問37
頻出度★★★
システムの利用者数が当初の想定よりも増えてシステムのレスポンスが悪化したので，増強のためにサーバを1台追加することにした。動作テストが終わったサーバをシステムに組み入れて稼働させた。この作業を実施するITサービスマネジメントのプロセスとして，適切なものはどれか。
令和3年度 ITパスポート試験 問37
マネジメント系サービスマネジメント › サービスマネジメントシステム
This question's explanation and your answers so far.
解説
問 37
Incorrectア
Incident Management is the process of detecting events (incidents) such as service outages or quality degradation and restoring service as quickly as possible. It handles the initial response to an event like degraded response, but it does not handle the deployment work itself of incorporating a tested server into production and putting it into operation.
Incorrectイ
Change Management is the process of evaluating and approving a change such as adding a server, and controlling its implementation. The decision-making and approval stage of “deciding to add one server” is Change Management, but the actual work of incorporating it into production and putting it into operation is carried out by Release and Deployment Management. The question asks about the latter work.
Incorrectウ
Problem Management is the process of analyzing the root cause of incidents and implementing permanent countermeasures to prevent recurrence. This case is not about investigating a cause but about server deployment work to increase capacity, so it does not apply.
- エ
正解 The task of “incorporating the server that has finished its operational test into the system and putting it into operation” corresponds to the step of introducing approved change content into the actual production environment and putting it into operation. This is handled by Release and Deployment Management, the process that deploys a new component (the server) to the production service and makes it available for use. Therefore “エ” is appropriate.
ここがポイント
- Release and Deployment Management is the process of introducing an approved change (new or updated components) into the production environment, putting it into operation, and making it available for use.
- Remember to distinguish the roles: “deciding on and approving a change” is Change Management, while “deploying a decided change to production and putting it into operation” is Release and Deployment Management.
用語