問45
頻出度★★☆
ITIL に関する記述として, 適切なものはどれか。
令和3年度 ITパスポート試験 問45
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This question's explanation and your answers so far.
解説
問 45
- ア
正解 ITIL (Information Technology Infrastructure Library) is a framework that systematically compiles the best practices (successful cases and superior methods) for carrying out IT service management effectively and efficiently. It provides know-how covering both the delivery of IT services (planning, design, transition, and operation of services) and their support (handling user inquiries, incident response, etc.). Choice ア correctly describes the essence of ITIL, so it is appropriate.
Incorrectイ
Defining and standardizing work items one by one to make IT system development and its transactions appropriate is a description of the Common Frame (SLCP-JCF), not ITIL. The Common Frame provides a common yardstick for transactions between the ordering party and the contractor.
Incorrectウ
Defining the maturity of a software development organization in multiple stepwise levels is a description of CMMI (Capability Maturity Model Integration), not ITIL. CMMI is a framework that evaluates and improves an organization's process maturity in stages.
Incorrectエ
Systematizing the body of knowledge for project management is a description of PMBOK, not ITIL. PMBOK is a guide that compiles the body of knowledge for project management.
ここがポイント
- ITIL is a collection of best practices for IT service management (the delivery and support of IT services).
- Distinction from similar frameworks: Common Frame = standardization of development and transactions, CMMI = maturity of a development organization, PMBOK = body of knowledge for project management.
用語