問19
頻出度★★☆
製造販売業 A 社は, バランススコアカードの考え方を用いて戦略テーマを設定した。 業務プロセス (内部ビジネスプロセス) の視点に基づく戦略テーマとして, 最も適切なものはどれか。
令和4年度 ITパスポート試験 問19
This question's explanation and your answers so far.
解説
問 19
Incorrectア
“Expanding sales revenue”is a goal related to business performance and profit; in the BSC it falls under the “Financial perspective”strategic theme, not the business process perspective.
Incorrectイ
“Increasing customer loyalty”is a goal related to the relationship with and satisfaction of customers; in the BSC it falls under the “Customer perspective”strategic theme, not the business process perspective.
Incorrectウ
“Strengthening employees' technical skills”is a goal related to improving the capabilities of personnel; in the BSC it falls under the “Learning and Growth perspective”strategic theme, not the business process perspective.
- エ
正解 The Balanced Scorecard (BSC) is a method that captures strategy from four perspectives: “Financial”“Customer”“Business Process (Internal Business Process)”and“Learning and Growth”. Among these, the business process perspective asks how to improve a company's internal business and production processes in order to achieve customer satisfaction and financial goals. “Raising the ratio of shared (common) parts”means increasing the proportion of common parts used across multiple products, thereby improving the efficiency and quality of design, procurement, and production; it is an internal-process improvement measure and exactly a strategic theme of the business process perspective. Therefore, エ is the most appropriate.
ここがポイント
- The Balanced Scorecard (BSC) is a method that manages strategy and performance from four perspectives: “Financial”“Customer”“Business Process (Internal Business Process)”and“Learning and Growth”.
- The business process perspective deals with improving a company's internal business and production processes to achieve goals (e.g., raising efficiency and quality through parts sharing).
用語