問35
頻出度★★☆
あるコールセンタでは, AI を活用した業務改革の検討を進めて, 導入するシステムを絞り込んだ。しかし, 想定している効果が得られるかなど不明点が多いので, 試行して実現性の検証を行うことにした。このような検証を何というか。
令和4年度 ITパスポート試験 問35
This question's explanation and your answers so far.
解説
問 35
Incorrectア
IoT stands for “Internet of Things”, and refers to a mechanism or concept in which various devices are connected to a network to exchange data with one another. It is not the name of a verification that confirms feasibility before introduction, so it is incorrect.
- イ
正解 The correct answer is “イ (PoC)”. PoC stands for “Proof of Concept”, and refers to a verification activity that, before fully introducing a new technology or idea, uses small-scale prototyping or trials to confirm whether it can really be realized and whether the expected effects can be achieved. In this question, at the stage where the call center has narrowed down the AI system, it decides to run a trial to verify feasibility for uncertainties such as whether the effects can be achieved, which exactly matches the purpose of a PoC (assessing risk before making a full-scale investment). Therefore “イ” is correct.
Incorrectウ
SoE stands for “Systems of Engagement”, and refers to a category of information systems that emphasizes connection (engagement) with customers and users, such as social networks and mobile. It is not a term that expresses verifying feasibility through a trial, so it is incorrect.
Incorrectエ
SoR stands for “Systems of Record”, and refers to a category of core information systems whose purpose is to accurately maintain records such as accounting and inventory. It is a system-classification term discussed as a pair with SoE, and does not denote a verification activity, so it is incorrect.
ここがポイント
- Grasp the definition: a PoC (Proof of Concept) is a verification activity that confirms technical feasibility and effectiveness through small-scale prototyping or trials before full-scale introduction and investment.
- Distinguish the confusing abbreviations: SoE (Systems of Engagement = emphasis on connection) and SoR (Systems of Record = emphasis on records) are system categories, and IoT is a concept of networking physical objects; none of them is a verification method.
用語