問11
頻出度★★☆
品質に関する組織やプロセスの運営管理を標準化し, マネジメントの質や効率の向上を目的とした方策として, 適切なものはどれか。
令和6年度 ITパスポート試験 問11
ストラテジ系法務 › 標準化関連
This question's explanation and your answers so far.
解説
問 11
Incorrectア
An ISMS (Information Security Management System, ISO/IEC 27001) is a framework for protecting the confidentiality, integrity, and availability of information assets; its subject is information security, not quality. It does not match the question’s aim of standardizing quality, so it is incorrect.
- イ
正解 The correct answer is イ, “Introducing ISO 9001.” ISO 9001 is an international standard for quality management systems (QMS); it defines a framework for standardizing the operational management of the organizational structure and processes related to product and service quality, and for continually improving them. This directly matches the aim stated in the question’s keywords—to standardize the operational management of quality-related organizations and processes and to improve the quality and efficiency of management—so イ is appropriate.
Incorrectウ
ITIL is a guideline that organizes best practices for IT service management; it is a framework for making the operation and delivery of IT services more efficient. It is not a standard aimed at standardizing quality management as a whole, so it does not match the question and is incorrect.
Incorrectエ
The Privacy Mark is a certification system verifying that an organization has established a system for properly handling personal information (in conformance with JIS Q 15001); its subject is the protection of personal information. It does not standardize the operational management of quality, so it is incorrect.
ここがポイント
- ISO 9001 = the international standard for quality management systems (QMS). When a question asks about standardizing or improving quality, choose this.
- Distinguish the subjects of management-system terms: ISO 9001 (quality) / ISMS, ISO/IEC 27001 (information security) / ITIL (IT service operations) / Privacy Mark (protection of personal information).
用語