問23
頻出度★★★
A 社は RPA ソフトウェアを初めて導入するに当たり, 計画策定フェーズ, 先行導入フェーズ, 本格導入フェーズの3段階で進めようと考えている。次のうち, 計画策定フェーズで実施する作業として, 適切なものだけを全て挙げたものはどれか。 a RPA ソフトウェアの適用可能性を見極めるための概念検証を実施する。 b RPA ソフトウェアを全社展開するための導入と運用の手順書を作成する。 c 部門, 業務を絞り込んでRPA ソフトウェアを導入し, 効果を実測する。
令和6年度 ITパスポート試験 問23
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 23
- ア
正解 The correct answer is ア (only a). When introducing RPA in stages, the goal of the first planning phase is to determine whether RPA can actually be applied to the company’s operations and whether benefits can be expected. Option a, “conducting a proof of concept (PoC) to determine applicability,” is exactly the planning-stage task of trying it out on a small scale to confirm its validity before full-scale introduction, so it belongs to the planning phase. b and c are tasks of later phases, so only a is carried out in the planning phase, which makes ア correct.
Incorrectイ
The combination of a and c. a is correct for the planning phase, but c, “narrowing down departments and operations, introducing RPA, and measuring its effects,” is a task of the pilot introduction phase, where it is tried out on a limited scope. c is not part of the planning-phase tasks, so this is wrong.
Incorrectウ
Only b. b, “creating the introduction and operation manuals for company-wide rollout,” is a task of the full-scale introduction phase that spreads RPA across the whole company after its application has been settled, not a planning-phase task.
Incorrectエ
The combination of b and c. b is a full-scale introduction phase task and c is a pilot introduction phase task; neither belongs to the planning phase. It is also wrong in that it does not include a, which is carried out in the planning phase.
ここがポイント
- Staged introduction of RPA proceeds in this order: planning (use a PoC / proof of concept to assess applicability) → pilot introduction (measure effects with a pilot limited to selected departments and operations) → full-scale introduction (company-wide rollout and preparation of operation manuals). The key point is being able to tell which phase each task belongs to.
- A proof of concept (PoC) is an activity that verifies feasibility and effects on a small scale before making a full-scale investment, and it is positioned in the early (planning) stage of introduction.
用語