問45
頻出度★★★
本番稼働後の業務遂行のために, 業務別にサービス利用方法の手順を示した文書として, 最も適切なものはどれか。
令和6年度 ITパスポート試験 問45
マネジメント系システム開発技術 › システム開発技術
This question's explanation and your answers so far.
解説
問 45
Incorrectア
An FAQ is a document that collects frequently asked questions and their answers; it is a supplementary resource for users to look up and confirm their questions. It does not systematically present a series of usage procedures by business operation, so it is inappropriate.
Incorrectイ
A Service Level Agreement (SLA) is a document in which the provider and the user agree on the quality levels of the service being provided, such as availability rate and response time. It does not show the procedures for how to use the service, so it is inappropriate.
Incorrectウ
A System Requirements Definition document is a document that defines requirements such as the functions and performance demanded of the system in the upstream phase of development. It does not show the usage procedures after going into production, so it is inappropriate.
- エ
正解 The correct answer is the User Manual (choice エ). A user manual is a document that concretely shows, for each business operation, the operation and usage procedures, so that actual users can carry out their work using the system or service after it goes into production. It directly matches the condition the question requires, namely a document showing the procedures for using the service by business operation, so it is the most appropriate.
ここがポイント
- A user manual is a document that shows the operation and usage procedures of a service by business operation, so that users can carry out their work after going into production.
- Note that its role differs from an FAQ (a collection of questions), an SLA (an agreement on service quality), and a requirements definition document (a description of requirements before development).
用語