令和7年度 ITパスポート試験問18

This question's explanation and your answers so far.

問18

頻出度★☆☆

ITにおけるアクセシビリティに関する記述として, 最も適切なものはどれか。

出典　令和7年度 ITパスポート試験問18

解説

問 18

ア
正解 The correct answer is ア. Accessibility means how easy a product or service is to approach and use; in the IT field it refers to giving consideration so that a wide range of people who differ in age, physical ability, and characteristics, including the elderly and people with disabilities, can use information and services equally. Choice ア, which describes designing software products with consideration so that a wide range of people with diverse abilities and characteristics can use them equally, states exactly this definition and is therefore the most appropriate.
Incorrectイ
A method of identifying customers from customer data and deepening relationships with them through various channels such as call centers and the Internet is a description of CRM (Customer Relationship Management), which has nothing to do with accessibility.
Incorrectウ
The feelings and reactions a person obtains by imagining the usage scenes of, or actually using, products, systems, and services is a description of UX (user experience), which is a concept distinct from accessibility.
Incorrectエ
A means to reliably grant or restrict permissions such as reference and update for information assets such as specific files or databases is a description of access control (authorization and restriction of permissions), which differs from accessibility, which refers to ease of use.

ここがポイント

Accessibility = giving consideration so that people with a wide range of characteristics, including the elderly and people with disabilities, can use things equally (i.e., ease of use and access).
Distinguish confusable similar concepts: usability / UX (ease of use and experience of use), CRM (customer relationship management), and access control (authorization and restriction of permissions); do not mix them up.

用語

解答問18ア