問31
頻出度★★☆
ERP システムの説明として, 適切なものはどれか。
令和7年度 ITパスポート試験 問31
ストラテジ系経営戦略マネジメント › 経営管理システム
This question's explanation and your answers so far.
解説
問 31
Incorrectア
Collecting and sharing the sales knowledge and know-how held by individuals within a company to support sales activities is the description of SFA (Sales Force Automation) or knowledge management, which differs from ERP that centrally manages all core business operations.
- イ
正解 ERP (Enterprise Resource Planning) is a mechanism that centrally manages a company's core business operations such as accounting, human resources, production, and sales along with their related information, and optimally allocates management resources (people, goods, money, and information) across the entire company, thereby supporting efficient management. Choice イ states exactly this definition and correctly explains the essence of ERP—integrated management of core operations and optimal allocation of management resources—so it is the correct answer.
Incorrectウ
Sharing and managing information from raw material procurement through production and sales across companies to pursue overall optimization of business processes is the description of SCM (Supply Chain Management). Its scope differs from ERP, which focuses on integrating a company's own internal core operations.
Incorrectエ
Managing each customer's information and interaction history to improve customer satisfaction through fine-grained customer service is the description of CRM (Customer Relationship Management), which differs from ERP that aims at optimal allocation of management resources as a whole.
ここがポイント
- ERP is an integrated core business system that consolidates core operations such as accounting, human resources, production, and sales, centrally manages information, and optimally allocates management resources.
- The key point is distinguishing it from similar systems: SFA = sales support, SCM = overall optimization of the inter-company supply chain, CRM = customer relationship management. Each differs in scope and purpose.
用語