問22
頻出度★★★
伝票入力処理などの定型的な事務作業を, ソフトウェアロボットに代替させることによって, 自動化や効率化を図る手段として, 最も適切なものはどれか。
令和8年度 ITパスポート試験 問22
ストラテジ系システム戦略 › 業務プロセス
This question's explanation and your answers so far.
解説
問 22
Incorrectア
BPO (Business Process Outsourcing) is a management approach in which a company entrusts its own business processes (such as accounting or call centers) to an external specialized vendor rather than to in-house software. The work is performed by the outside company's staff, so it does not meet the question's condition of being replaced by software robots.
Incorrectイ
EUC (End User Computing) is the idea that data processing and system use are carried out by the users who do the work (end users) themselves, using tools such as spreadsheet software, rather than by the information systems department. It assumes that the users operate the tools in person, so it is not a term that refers to replacement or automation by software robots.
Incorrectウ
FA (Factory Automation) is a mechanism for automating a factory's production line with industrial robots and machines. Its target is manufacturing and physical work, which is a different field from the question's intent of using software to automate office routine clerical tasks such as slip data entry.
- エ
正解 The correct answer is “エ”, RPA (Robotic Process Automation). RPA is a mechanism that has software robots (software that runs by imitating a person's on-screen operations) carry out routine clerical tasks that follow fixed rules and occur repeatedly, such as slip data entry and copying data between forms. This automates simple manual work and achieves efficiency gains such as shorter processing time and fewer input errors. It matches exactly the means described in the question of automating and improving the efficiency of routine clerical work by having it replaced by software robots.
ここがポイント
- RPA is a means of using software robots to automate and improve the efficiency of routine office clerical tasks (such as slip data entry and data copying).
- The key point is distinguishing similar acronyms: BPO is outsourcing work to external vendors, EUC is users' own use of IT, and FA is factory production automation; their targets and the parties doing the work all differ from RPA.
用語