問36
頻出度★★★
クライアント PC へのソフトウェアの導入作業が契約に含まれるシステム開発プロジェクトがある。導入作業の行動に関する記述のうち，適切なものだけを全て挙げたものはどれか。 a 導入作業中に契約外の PC が見つかった。その PC を導入対象外とした。 b 導入作業中に契約外の PC への導入を依頼された。依頼に基づいて，その対応を無償で行った。 c 導入作業の続行が困難な状態となった。発注者と合意し，導入前の状態に復旧した。
令和8年度 ITパスポート試験 問36
マネジメント系プロジェクトマネジメント › プロジェクトマネジメント
This question's explanation and your answers so far.
解説
問 36
Incorrectア
ア (a only). a is appropriate, but c (reaching agreement with the client and restoring the state to before installation when continuation becomes difficult) is also an appropriate action, and ア leaves it out, so it is incomplete. To list all the appropriate actions, ア is not enough.
Incorrectイ
イ (a and b). b is inappropriate. Carrying out installation onto a PC outside the contract scope, free of charge and without going through change management procedures or a contract change, is a deviation from the scope (scope creep) and runs counter to proper scope management. イ, which includes b, is wrong.
- ウ
正解 The correct answer is ウ (a and c). This question tests the idea of project scope management. The principle is to keep within the scope defined in the contract and, when changing the scope or interrupting the work, not to proceed on your own but to reach agreement with the client (orderer). In a, when a PC outside the contract scope is found during installation, it is excluded from the installation targets. Treating something not included in the contract as out of scope is correct scope management and is appropriate. In c, when continuing the installation became difficult, the state was restored to that before installation after reaching agreement with the client. Rather than acting alone, agreement was formed and things were reverted so that no impact would arise, which is appropriate. Therefore the only appropriate actions are a and c, so ウ is correct.
Incorrectエ
エ (b and c). c is appropriate, but b is inappropriate. Handling a PC outside the contract scope on your own and free of charge is not permitted in scope management; it should instead be discussed with the client and go through the change management process. エ, which includes the inappropriate b, is wrong.
ここがポイント
- Project scope management: strictly keep within the scope defined in the contract, and do not lightly take on work outside the scope. Requests outside the scope or specification changes should go through the change management process and be handled after reaching agreement with the client (orderer).
- Decisions that affect the scope, such as interrupting or restoring the work, should not be made unilaterally; proceeding only after forming agreement with the client (orderer) is a requirement for an appropriate response.
用語