Learn in the textbookSocial Transformation and DX / GX
DefinitionDX means using digital technology to transform the very way business and daily life work, creating new value.
ExplanationThe idea is usually traced to Swedish researcher Erik Stolterman, who proposed in 2004 that the spread of digital technology changes people's lives for the better. In Japan, the Ministry of Economy, Trade and Industry treats DX as a corporate effort and calls on companies to build a competitive edge by using data and digital technology not only to change products and business models but also to remake their operations, organization, and corporate culture. The ministry's DX Report 2 (2020) lays out stages that lead through digitization (デジタイゼーション) and digitalization (デジタライゼーション) to DX.
AnalogyIt is like a local photo shop that does more than speed up developing film: it remakes the business itself into a service that shares smartphone photos and handles everything through to delivering the prints.
Memory hookIf adopting IT means "changing the tools," DX means "changing the way things are done."