Learn in the textbookService Maintenance and Continual Improvement
DefinitionService reporting (サービスの報告) is the activity of recording and compiling a service's delivery results and goal attainment, and sharing them with users and other stakeholders on agreed content and timing.
ExplanationA report might include, for instance, a comparison of actual results with the targets agreed with users, and the number and trend of failures that occurred. With a report in hand, users and the provider can talk from the same numbers, and it gives them material for deciding what to improve.
AnalogyIt is like a school report card. Showing grades to the student and family at set times makes it clear what to work on next term.
Memory hookThe English term is service reporting. Report comes from a root meaning "to carry back," and here it means bringing measured results back to the people concerned.