Learn in the textbookService Maintenance and Continual Improvement
DefinitionService continuity management (サービス継続管理) is the management activity that prepares a service to keep running, or to be restored within a set time, even when a major event such as a disaster or large-scale failure occurs.
ExplanationFor example, the organization prepares an alternate site and copies of its data, sets a target for how quickly the service must be back, and runs drills and tests to confirm the plan actually works. This work is kept in line with the business continuity plan (BCP) for the business as a whole.
AnalogyIt is like a hospital that installs its own generator in case of a power cut and practices switching over to it several times a year.
Memory hookThe English name is Service Continuity Management. Continuity means carrying on without a break, and it is the same word as the C in BCP.