Learn in the textbookInformation Systems That Integrate Management Resources (CRM, SCM, ERP, Knowledge Management)
DefinitionKnowledge management (ナレッジマネジメント) is a management approach that shares and uses the knowledge and know-how individuals hold across the whole organization to make it stronger.
ExplanationKnow-how that lives only in someone's head leaves the organization when that person transfers or quits. So the knowledge is captured in records or databases where others in the organization can reuse it.
AnalogyLike turning a veteran craftsman's feel for the work into a manual and videos, so that even a newcomer can turn out work of the same quality.
Memory hookナレッジ is the Japanese loanword for knowledge. It is treated as an intangible management resource on a par with goods and money.