Learn in the textbookService Desk and User Support Tools
DefinitionAIOps (Artificial Intelligence for IT Operations) is the practice of bringing AI into IT service operations to automate and enhance the analysis of operational data and decisions on how to respond.
ExplanationOperations generate more data every day, such as logs and system status, than people can review. AI finds signs of trouble and likely causes in that data and supports staff in their decisions and work. At the service desk too, using AI to analyze what inquiries are about can help staff handle them.
AnalogyIt is like a seasoned colleague watching the screen beside you and whispering, "We've seen this alert before. It's probably that again."
Memory hookOps is short for Operations. Read AI + Ops not as "operating AI" but as "operating with AI".