Learn in the textbookMarketing Fundamentals and Understanding Customers
DefinitionUX (User Experience) is the whole set of perceptions and responses people have when they actually use a product or service, or imagine using it.
ExplanationIt covers far more than ease of use, taking in enjoyment, a sense of security, and the satisfaction of getting the job done. The parts users touch directly, such as screen layout and controls, are called the UI (User Interface), one of the factors that shape UX.
Memory hookThe X in UX stands for Experience, using the single letter X for the "ex" sound. The X in CX works the same way.