Learn in the textbookService Desk and User Support Tools
DefinitionA chatbot (チャットボット) is a mechanism in which software reads a question sent by text or voice and automatically replies in the form of a conversation.
ExplanationWhen a chatbot takes on routine questions, human staff can spend their time on complicated cases. Questions it cannot answer are usually set up to be handed over to a human.
AnalogyLike an automated receptionist who replies even in the middle of the night. It answers set questions at once and passes tricky requests to the morning staff.
Memory hookThe word joins chat and bot (short for robot), so read it as "a robot you can chat with".