Learn in the textbookFundamentals of Service Management and Service Level Management
DefinitionA service (サービス) delivers value by letting users receive the outcomes they want without taking on ownership or management themselves.
ExplanationIn IT, users often rely on just the functions they need, such as email or file storage, without owning any equipment. Delivering such services reliably to match customer needs, while managing operations and improving them continuously, is called IT service management (ITサービスマネジメント).
AnalogyA taxi passenger neither buys the car nor maintains it; they pay the fare and simply get the result of reaching their destination.