Learn in the textbookMajor International and Domestic Standards
DefinitionISO 9000 is a family of international standards on the quality management system (QMS), the framework an organization uses to deliver products and services of consistent quality.
ExplanationISO 9000 itself sets out the basic concepts and vocabulary, while the requirements (要求事項) an organization must meet are collected in ISO 9001. When a third-party certification body audits an organization and finds that it conforms to ISO 9001, the organization can be certified. The system is run by turning the PDCA cycle of plan, do, check, and act to improve it step by step.
AnalogyIt resembles a restaurant chain's shared operations manual that makes every branch serve the same taste and service no matter who is cooking, paired with outside inspectors who check how well the manual is followed.